Wakil Perkhidmatan Pelanggan
Travelex Tour Sdn Bhd
This job is open to Malaysian
Job Description
Benefits
Allowances
Meal Allowance, Medical Reimbursement
Employee Recognition and Rewards
Performance Bonus
Government Mandated Benefits
Paid Holidays
Perks Benefits
Company Equipment, Employee Discount, Open Workspace
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave, Sick Leave
Work-Life Balance
Work from Home
TANGGUNGJAWAB UTAMA:
- Menjawab pertanyaan pelanggan melalui telefon, emel, media sosial, atau secara bersemuka.
- Menyelesaikan aduan pelanggan dengan cara yang profesional dan efisien.
- Memberi maklumat tepat mengenai produk, perkhidmatan, harga, dan polisi syarikat.
- Merekod semua interaksi dengan pelanggan ke dalam sistem untuk tujuan rujukan dan penambahbaikan.
- Memastikan kepuasan pelanggan dengan memberikan layanan mesra, cepat, dan tepat.
- Mengikuti prosedur dan skrip syarikat dalam berurusan dengan pelanggan.
- Bekerjasama dengan jabatan lain (contohnya jualan, teknikal, akaun) untuk menyelesaikan isu pelanggan.
- Melapor sebarang isu berulang atau masalah besar kepada penyelia untuk tindakan lanjut.
- Mencapai sasaran KPI yang ditetapkan seperti masa tindak balas, kadar penyelesaian masalah, dan skor kepuasan pelanggan.
- Mengambil maklum balas pelanggan untuk membantu penambahbaikan perkhidmatan.
Mohd Azrin Abas
Pengurus HRTravelex Tour Sdn Bhd
Active within three days
Working Location
9, Jalan Permas 10/10, Bandar Baru Permas Jaya, 81750 Masai, Johor Darul Ta'zim, Malaysia
Posted on 13 October 2025
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