Duties and Responsibilities

• Handles all assigned customer-related inbound calls, SMS, and emails.
• This will include but not limited to the following: Loan balance inquiry, loan prospect inquiry, collection-related issues, requests for loan adjustments, and payment arrangement.
• Handles all customer-related outbound calls for requests, follow-ups, inquiries related to customer’s Sumisho loan.
• Handles customer-related document releases for closed accounts handling.
• Handles the endorsement of closed accounts to loan operations for proper turn-over of documents to the customer.
• Corresponds to dependencies such as other departments for the resolution of customer concerns.

Branch Customer Relations Specialist Function:

• Customer-Related Transactions – end to end support for customers with loan inquiries, requests, and complaints handling.
• Internal and external customer relations handling.
• Handling customer engagement on retention-related initiatives.
• Frontline handling of customers visiting the branch or Head Office.
• Facilitate and participate in Customer Relations Management related activities and functions.
• May provide reports related to CRM handling.

Candidate Qualifications

• Candidate must have a Bachelor's/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Marketing, others, or equivalent.
• Preferably 6-months to 1-year experienced employee specialized in Customer Service or equivalent.
• Amenable to report in Cabuyao, Laguna branch.