Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services.
• Assist customers with scheduling and managing their accounts.
• Resolve customer complaints and issues with effective problem-solving techniques.
• Collaborate with team members to enhance customer satisfaction and service efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or related fields.
• Skills and Competencies: Proficiency in English language; strong customer service skills; familiarity with Salesforce and account management.
• Qualities and Traits: Strong problem-solving skills; ability to work collaboratively as a team player; high work ethic; financial literacy; technical skills.