Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Description
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Handle customer complaints and feedback with empathy and professionalism.
- Maintain accurate records of customer interactions in the database.
- Assist customers with product information, troubleshooting, and order placements.
- Collaborate with team members to improve service delivery and customer satisfaction.
Requirements
- Educational Qualifications: Bachelor’s degree in Business, Communication, or related field.
- Experience Level: Less than 1 year of experience in a customer service role.
- Skills and Competencies: Excellent communication, problem-solving, and interpersonal skills.
- Responsibilities and Duties: Assist customers with inquiries, resolve issues, and maintain customer satisfaction.
- Working Conditions: Office environment, potential for shift work.
- Qualities and Traits: Empathetic, patient, and able to adapt to various situations.
Brian Lamban CSSWB
HR ManagerMetacom Business Process Outsourcing Solution Inc.
More than ten replies today
Working Location
Plaza E Building. Axis One, Northgate Cyberzone Filinvest Ave, Muntinlupa, Metro Manila, Philippines
Posted on 28 August 2025
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