Description

• Provide exceptional customer service through various channels including phone, email, and chat.
• Assist customers in resolving issues and answering inquiries efficiently and professionally.
• Document customer interactions and maintain accurate records in the database.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training programs to enhance skills and knowledge pertaining to product offerings.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0–2 years of experience in customer service or related field
• Skills and Competencies:Strong communication skills, good problem-solving abilities, and patience
• Responsibilities and Duties:Ability to manage multiple tasks while adhering to quality standards
• Qualities and Traits:Friendly demeanor, strong work ethic, and eagerness to assist customers
• Working Conditions:Office environment with potential for remote work