NO BPO Experience required - Customer Service Representative - Clark | Telco
Sutherland Philippines
Job Description
- As a Customer Service Representative, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.
- Handle customer requests professionally and sympathetically
- Exceed client and company performance expectations
- Maintain customer account information and records
- Participate actively on a team working together to solve customer issues
- Interact with client departments when escalations are required
- Ability to handle stress, show empathy and not take difficult customers personally
- Ability to work in a team environment accepting responsibility for decisions and how results may impact team
- High School Diploma or equivalent is required
- With Customer Service background
- Strong written and verbal communication skills
- Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
- Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material
- Strong multi-tasking ability
Irene Nuguid
LeadSutherland Philippines
Reply 1 Time Today
Working Location
Sutherland, GF, Mon Tang Avenue, Mon Tang Ave., Balibago, Angeles, Pampanga, Philippines
Posted on 05 March 2025
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