LOCAL ACCOUNT (Virtual process | No Exam)

1. Efficient Call Handling

2. Properly log calls in the Call Log System

3. Coordination with other Business Units and branches

4. Prepares and submits daily, weekly, and monthly reports

5. Provides adequate information per unit

6. Handles customer complaints and provides possible resolution whenever necessary

7. Handle escalated customer complaints and complex issues that require in-depth problem solving

8. Facilitates bookings request and cancellations

9. Manage walk-in customers and can duty at Pier site or branches

10. Handles and answers emails and social media 

• Must be a college graduate (4 years course)
• Atleast 1 year of work experience in a customer service field.
• Above average communication skills
• Can multi-task
• Computer literacy
• Willing to report onsite