The Customer Service Representative role at XMC Inc. is a full-time, on-site position based in Cebu. The role involves handling customer inquiries, providing support, resolving issues, and maintaining a positive experience for our clients. This position requires effective communication and a customer-centric approach to ensure client satisfaction and loyalty.

Qualifications

• With or without experience
• Proficiency in Customer Service, Customer Support, and a strong focus on Customer Satisfaction
• Understanding of Customer Experience and the ability to manage customer interactions effectively
• Strong interpersonal and communication skills
• Problem-solving abilities and a proactive approach to resolving customer issues
• Ability to work in a team-oriented, on-site environment in Pasig City
• Previous experience in customer service or a related field is a plus
• High school diploma or equivalent; further education is advantageous

Recruitment Process:

• Initial Interview
• Final Interview
• Job Offer