• Provide outstanding customer service support via various communication channels.
• Assist customers with inquiries, resolving issues, and providing product information.
• Document customer interactions accurately in the system.
• Collaborate with team members to enhance service quality and share best practices.
• Maintain a positive attitude and stay calm under pressure in fast-paced environments.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: With/without BPO experience.
• Skills and Competencies: Strong proficiency in English language
• Skills and Competencies: Excellent interpersonal skills
• Skills and Competencies: Technical skills related to customer service tools
• Qualities and Traits: Strong work ethic and a commitment to customer satisfaction
• Skills and Competencies: Prior experience in customer service is a plus