• Assist customers with inquiries and provide timely solutions to their issues.
• Manage customer feedback and escalate complaints as needed.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service practices and policies.

Requirements

• CSR/ENCODER
• Educational Qualifications: Diploma in a relevant field or equivalent experience
• Experience Level: 0–2 years (entry-level)
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Strong problem-solving abilities and attention to detail
• Responsibilities and Duties: Ability to handle challenging situations calmly
• Working Conditions: Office environment with possible remote work opportunities