Customer Service Representative
Caldwell Communications Consultancy Philippines
Job Description
Benefits
Allowances
Medical Reimbursement
Employee Recognition and Rewards
Commission, Performance Bonus
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Job Training
Time Off & Leave
Bereavement Leave, Compassionate Leave, Family Medical Leave, Sick Leave, Vacation Leave
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Amenable to working onsite(office-based)
- Filipino Citizen, or hold relevant residence status
- Completed High school (old or new curriculum)
- Good to excellent in verbal, listening, and communication skills.
- with BPO experience is a plus but NOT required
Daniel Cortez
HR ManagerCaldwell Communications Consultancy Philippines
Replied 6 minutes ago
Working Location
135 West Ave, Project 7, Quezon City, 1105 Metro Manila, Philippines
Posted on 12 November 2025
Explore similar jobs
View more similar jobsCustomer Service Representative
Lexie Staffing co.₨98-154.7K[Monthly]
On-site - Quezon CityNo Exp RequiredHigh/Senior High SchoolFull-time
Pilapil CrystalHR Officer
Customer Service Representative
RSD Human Resource Management Consultancy₨103.1-108.3K[Monthly]
On-site - Quezon CityNo Exp RequiredHigh/Senior High SchoolFull-time
Maricar RabinoHR Officer
Telco Account | TTEC Novaliches | ₱28K Package + ₱20K Retention Bonus
TTEC₨123.7-144.4K[Monthly]
On-site - Quezon City<1 Yr ExpDiplomaFull-time
Shairah FloresHR Officer
Financial Account Customer Service Representative
Work-1 Manpower Recruitment Services₨128.9-154.7K[Monthly]
On-site - Quezon CityNo Exp RequiredHigh/Senior High SchoolFull-time
Manalastas RysaHR Officer
Non Voice Representative
Caldwell Communications Consultancy Philippines₨77.3-154.7K[Monthly]
On-site - Quezon CityNo Exp RequiredHigh/Senior High SchoolFull-time
Daniel CortezHR Manager
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
