Customer Service Representative – Financial Account

Onsite to Hybrid | Dayshift / Midshift | Eastwood, Quezon City

The role is responsible for addressing customer inquiries, resolving concerns, and providing accurate information in a professional and timely manner. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Answer customer calls and provide support on products, services, and account inquiries.
• Resolve customer issues effectively, ensuring a positive experience.
• Document interactions and update customer information accurately.
• Escalate complex issues to the appropriate team when necessary.
• Meet performance metrics including quality, efficiency, and customer satisfaction.

Qualifications:

• Minimum 3 years of customer service experience, preferably with background in financial account
• Strong written communication skills and attention to detail
• Must have handled multinational account/customers
• Ability to work in a fast-paced environment and handle sensitive information
• Willing to work onsite for the first 6 months