Customer Service Representative (Banking / Retail / Telco Accounts)

Location: Vertis North

We are looking for motivated and customer-focused Customer Service Representatives to handle Banking, Retail, or Telco accounts. The role involves assisting customers through inbound/outbound interactions, resolving concerns efficiently, and delivering excellent customer experience.

Key Responsibilities

• Handle customer inquiries via phone, chat, or email
• Provide accurate information regarding products, services, and policies
• Resolve customer issues and complaints professionally
• Document interactions and maintain accurate records
• Meet performance metrics such as quality, productivity, and customer satisfaction
• Follow company guidelines and compliance standards

Skills & Competencies

• Strong communication and comprehension skills
• Customer-oriented mindset
• Basic computer and navigation skills
• Ability to multitask in a fast-paced environment
• Willingness to work on shifting schedules

Why Join Us

• Competitive compensation and benefits
• Career growth opportunities
• Supportive and dynamic work environment
• Paid training provided