hiring quick Customer Service Representative

hiring quick

₱20-40K[Monthly]

Remote1-3 Yrs ExpDiplomaFull-time

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Respond promptly and professionally to clients' inquiries and provide accurate information regarding product features, gameplay, and technical issues.
Assist clients in troubleshooting and resolving related problems, including product difficulties, account issues, and payment inquiries.
Provide guidance and support to clients on rules, strategies, and promotions.
Document and track client interactions and issues using our designated customer support tool.
Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex client issues.
Proactively monitor client feedback and identify trends or recurring issues to inform product improvements and updates.
Maintain a high level of product knowledge and stay up-to-date with product updates, new features, and promotions.
Contribute to developing and improving customer support processes and resources.

Previous experience in a customer service role, preferably in the gaming industry.
Excellent writing and verbal communication skills in English.
Strong problem-solving skills and the ability to think critically in a fast-paced environment.
Empathy and patience when dealing with client concerns or frustrations.
Basic technical knowledge and proficiency in using customer support tools and software.
Ability to work independently and collaboratively as part of a team.
Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.
Passion for gaming and an understanding of online gaming culture and trends.

English LanguageCustomer ServiceProblem Solving