We are seeking a Spanish Bilingual Customer Service Representative.

We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Support customers and enhance responses to inquiries or issues related to financial products and services across various channels such as phone, text, chat, video chat, and other communication methods in a fast-paced, high-volume environment
• Engage with the customer service team and perform moderately complex customer support tasks
• Mitigate risk by adhering to all policies and procedures and remaining informed of any changes
• Promote digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital solutions as necessary
• Receive guidance from the customer service supervisor and escalate non-routine inquiries