Customer Service Representative | Wireless & Broadband Services | Taguig
Sutherland Philippines
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Health Care On-Site, Health Insurance, Life Insurance, HMO
Description
- Provide excellent customer service assistance to clients queries via phone call
- Conducting an assistance to customer by giving basic level information regarding product features, queries, and sales
- Provide customers with product and service information
- Provide assistance with regarding to customer service issues in renewing, refunding, and handling objections and put in all efforts to retain customers
- Transfer customer calls to appropriate department if required
- Minimum of 6 month of sales experience in an international BPO or 1 year customer service experience (upskilling and retention)
- Excellent verbal and written communication skills
- Good understanding of MS office applications
- Knowledge of operating systems and browsers functions
- Knowledge in basic computer technical functions
- Strong customer service focus
- Strong problem-diagnosis and problem-solving skills
- Good understanding and knowledge of the product
- Ability to adapt to clients-based tools and applications
- Fair knowledge of Sutherland’s Internal tools
- Good understanding of performing all end-user services on the phone system
Irene Nuguid
LeadSutherland Philippines
Active today
Working Location
12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines
Posted on 24 April 2025
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>1000 Employees
BPO & Call Center
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