Responsibilities:

• Handle customer requests through calls, chat, email, or tickets, and provide accurate solutions based on SOP.
• Resolve issues within authority or escalate to the right team if needed.
• Keep records of customer interactions and update accounts/documents

Qualifications:

1. At least 1 year of experience in customer service (BPO experience preferred).
2. Excellent English Communication Skills: Fluent in both spoken and written English
3. Strong multitasking, prioritization, and time management skills.

Work Setup:

• Willing to work in McKinley, Taguig City (office-based)
• Full time position, Night Shift (Shift Schedule)
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Can Start ASAP