• Provide exceptional customer service and support through various communication channels, including phone, email, and chat.
• Assist customers with inquiries, issues, and requests, ensuring timely resolution and satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay updated on product knowledge and company policies to effectively assist customers.

Requirements

• Educational Qualifications: High school diploma or equivalent; a diploma in a relevant field is preferred.
• Experience Level: - Open to freshers and adapters without BPO experience. Training will be provided.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patient, empathetic, and able to work in a fast-paced environment.
• Responsibilities and Duties: Ability to handle customer complaints and queries effectively.
• Working Conditions: May require working on weekends or holidays, depending on business needs.