• Manage incoming calls and customer inquiries professionally and efficiently.
• Provide accurate information to customers regarding products and services.
• Resolve customer complaints and inquiries promptly to enhance customer satisfaction.
• Document all customer interactions in the CRM system for record-keeping.
• Collaborate with team members to improve processes and customer service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 0–2 years in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using CRM software and Microsoft Office Suite.
• Qualities and Traits: Positive attitude and a strong commitment to customer satisfaction.
• Responsibilities and Duties: Ability to work collaboratively in a team environment.