• Provide exceptional customer service to healthcare clients via phone, email, or chat.
• Assist clients with inquiries regarding their healthcare accounts and services.
• Resolve issues efficiently while ensuring customer satisfaction.
• Collaborate with internal teams to improve service processes and protocols.
• Maintain accurate records of interactions and transactions with clients.

Requirements

• Educational Qualifications: High School Diploma or equivalent required
• Experience Level: 1–3 years of experience in customer service, preferably in a healthcare setting
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic and patient demeanor, ability to handle stressful situations
• Responsibilities and Duties: Ability to follow procedures and guidelines meticulously
• Working Conditions: Fast-paced environment, may require evening or weekend shifts