Job Title: Customer Service Specialist

Location: Remote (Global)

Company: Reearth | a16z-backed UK Tech Company

We are looking for a Customer Service Specialist to ensure users across the globe have a smooth and delightful experience with Reearth. You will be the bridge between our users and our product team.

What You’ll Do:

• Create a Great Experience: Deliver timely, empathetic, and clear communication that helps users feel supported and heard.
• Gather User Insights: Identify common user feedback, issues, and feature requests to help inform product improvements.

Why Join Us?

• Fully remote team with flexible hours
• Join a world-class team at a high-growth, a16z-backed startup
• Competitive salary and opportunities for career growth
• Be part of a company shaping the future of 3D and geospatial tech

Tech-Savvy & AI Enthusiasm:

• Comfortable learning and supporting AI-driven products.
• Passion for AI and helping users maximize product value.

Problem-Solving & Feedback Skills:

• Ability to analyze user pain points and escalate insights to improve the product.
• Proactive mindset to document FAQs, create guides, and streamline support processes.