Customer Care Supervisor
Unlimited Network of Opportunities International Corporation
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, HMO
Perks Benefits
Annual Company Trip, Employee Discount
Professional Development
Employee Assistance Program, Job Training
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave
Work-Life Balance
Flexible Hours
Description
- Supervise and mentor the customer care team, providing guidance and support.
- Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
- Monitor team performance against established KPIs, including call handling time, resolution rates, and customer satisfaction scores.
- Develop and implement training programs to enhance team skills and knowledge.
- Manage team schedules and ensure adequate staffing levels to meet customer demand.
- Foster a positive and collaborative team environment.
- Ensure the team provides prompt, accurate, and courteous responses to distributors request, inquiries and complaints.
- Handle escalated customer issues and resolve complex problems effectively.
- Monitor distributors interactions to ensure adherence to quality standards and company policies.
- Answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recoding account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Graduate of any 4- year Business course
- Must have at least 5 years’ experience in customer service
- Proven ability to lead and motivate a team.
- Above communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
LIZA MINA
HR ManagerUnlimited Network of Opportunities International Corporation
Working Location
2nd Floor, West Insula. 135 West Ave, Project 7, Quezon City, 1105 Metro Manila, Philippines
Posted on 25 February 2025
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Unlimited Network of Opportunities International Corporation
101-500 Employees
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