Description

Get hired & build your career with VBP, a certified Great Place to Work company in the Philippines!

The overall objective of the Document Writer is to produce high-quality documentation that contributes to the overall success of the company’s products and services. He/She must also be able to create easy-to-follow guides, task instructions, and an overview of workflows on how a task is done to complete the process according to the preferences of VBP’s client.

Main duties include:

• Work with the Onboarding Team and the Documentation Analysts to document the initial tasks to assign from the newly onboarded client and any upgrades
• Produce high-quality and easy-to-understand manuals and guides
• Use images, drawings, diagrams, and charts that increase the user’s understanding
• Build the client intranet that will be used by the client
• Convert any training video into a working guide to be utilized by the team member assigned to the client
• Edit client training videos
• Prepare workflows and swim-lane diagrams
• Prepare manuals or step-by-step guides of the clients’ processes

Successful applicants should:

• Graduate of any four (4) year course / Bachelor’s Degree; preferably AB Linguistics, AB Communication Arts/Mass Communication; or undergraduate of any bachelor’s degree with at least two (2) years of working experience in any related field
• Excellent written and communication skills in English
• Strong working knowledge of GSuite (GDrive, Google Docs, Google Forms, Google Presentation)
• Basic familiarity with the following tools:
  • Google Sites
  • Screensteps
  • Lucidchart/Visio
• Highly organized and keen on details

Benefits you and your family can enjoy:

• 500K per incident HMO coverage + Dental & Optical benefits
• 2-week paid Christmas vacation
• Electricity & Data subsidies
• 25K Educational Assistance
• Training and equipment will be provided
• Fixed Schedule of Mon-Fri from 7 AM to 4 PM

Non-negotiable requirements

• Wi-Fi connection of at least 15 Mbps
• Residence within Metro Cebu and neighbouring cities preferred