Fraud Risk and Payment Specialist is in-charge to monitor client accounts, investigates fraudulent/illegal activities. This is a key role to make sure that all transactions and client information are legit.

Responsibility/Functions:

• Handling chat and emails real time
• Monitor fraud alerts and provide data analysis support resolutions to lead fraud recovery processes
• Review and verify documents sent by clients for accuracy and authenticity
• Responding to emails regarding process updates and reports in the department.
• Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
• Review and process escalated transactions in accordance with established standards and procedures
• Communicate with other departments with regards to Fraud Prevention and Compliance
• Interact with players who have concerns regarding their account, their deposits and with the website via communication tool available.
• Conducted player analysis for the highest withdrawals on a daily basis
• Sending of shift reports and escalations
• Identified behavioral patterns and classified according to risk scenarios
• Create and maintain reports of all loss prevention, and fraud investigation activities performed on a daily basis
• Assist and Review players Deposit and Withdrawal in lieu to their gaming transactions OR based on their actual monetary transactions to their account

Qualifications:

• At least 1-3 years of experience on the same level
• Proven working experience in related field
• Strong interpersonal and communication skills including the ability to interact with clients, upper management and law enforcement.
• IT skills.
• Ability to work independently with minimum supervision
• Honest and ethical with high levels of integrity and confidentiality
• Good attention to detail
• To be confident, trustworthy and able to work under pressure
• Good organization skills and has a strong decision-making skill
• Must be amenable to graveyard shift and possible work on holidays
• BS degree in a related field (e.g. insurance studies, criminal justice, risk management) or other relevant certification preferred (e.g. Certificate of Insurance Fraud Investigator) – Not required but a plus