Hotel Front Desk Agent

Argold Jobs Inc.

₨79.5-106.1K[Monthly]
On-site - Quezon City<1 Yr ExpDiplomaFull-time
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Job Description

Description

  • Greet and welcome guests as they arrive at the hotel.
  • Manage online, telephone, and in-person room reservations.
  • Check guests in and out, issuing room keys.
  • Provide information about the hotel and local area.
  • Resolve guest complaints, elevating to management when required.
  • Process payments and maintain accurate guest records.

Requirements

  • Educational Qualifications: Candidates must hold a minimum of a Diploma degree, preferably in hospitality or related fields.
  • Experience Level: Less than 1 year of experience is required, preferably in a customer service role.
  • Skills and Competencies: Excellent customer relationship management, superior customer service skills, and effective communication abilities are key.
  • Responsibilities and Duties: Responsibilities include greeting guests, handling check-ins and check-outs, addressing guest inquiries, and providing exemplary service at all times.
  • Working Conditions: Must be willing to work in shift patterns, including nights, weekends, and holidays in a busy hotel environment.
  • Qualities and Traits: We're looking for individuals with a friendly demeanor, a problem-solving attitude, and the ability to remain calm under pressure.
Customer Relationship ManagementCustomer ServiceCommunication Skills
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Angelo Sepulvida

HR OfficerArgold Jobs Inc.

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Working Location

One Amazing Place Place Building 403 NS Amoranto, Corner Speaker Perez, Quezon City, Philippines

Posted on 19 April 2024

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