1. Provide VIP channel assistance for users in Telegram groups / DingTalk and other group platforms;

2. Utilize the Zendesk online customer service system and manage email correspondence;

3. Maintain customer relationships, regularly update company website content, and notify users of events;

4. Accurately record customer and agent needs, and feedback and report any issues using tools like Jira/Wiki;

5. Support special cases or temporary tasks from superiors;

6. Inquiry regarding wallet deposits and withdrawals on the blockchain;

7. Monitor trends in the cryptocurrency market.

• Education Background: No specific degree required, relevant customer service training is preferred.
• Experience Requirement: 1-3 years of relevant work experience.
• Skills and Abilities: Good communication skills, patience, and problem-solving abilities.
• Responsibilities: Handle customer inquiries, resolve customer issues, and maintain customer relationships.
• Work Environment: Office-based work, must be adaptable to flexible working hours.
• Qualities and Characteristics: Proactive, team-oriented, and able to work under pressure.