Join Our Team as an Implementations Specialist!

At Connext Global Solutions, we’re not just about outsourcing — we’re about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and Finance. Now, we’re looking for a dedicated Implementations Specialist to support our US-based client and grow with us!

Why Connext?

• ? Competitive Compensation
• ? Perfect Attendance Bonus
• ?️ Company-Provided Equipment
• ? 25% Night Differential Pay
• ❤️ Life and HMO Insurance Coverage
• ? 20 Leave Credits
• ? Good Company Culture

What You’ll Do:

The Implementation Specialist will support the onboarding process for new software clients. The ideal candidate should possess foundational technical knowledge of the software development life cycle and a dedication to ongoing professional growth. This paid internship offers hands-on experience in contemporary software implementation methods and fundamentals of ServiceNow.

• Assist the Implementation team with accomplishing tasks related to implementation of new customers into client's software residing in ServiceNow.
• Collaborate with Technical Implementation Leads to identify, create, and analyze customer design.
• Participate in project calls to collect and document detailed technical requirements.
• Align with Professional Service, Developers, and Product teams on program solutions.
• Assist in the development of Test Plans and Test Scripts.
• Participate with QA (Quality Assurance). Test software functionality prior to client UAT (User Acceptance Testing); document findings.
• Assist with troubleshooting for issues.
• Learn and maintain up to date software capabilities and functionality within the ServiceNow platform
• Work in cooperation with the Implementation Team and other departments to identify process inefficiencies; streamline delivery as bets practice.

What We’re Looking For:

• Educational Background: Bachelors degree or enrolled in graduate degree program in technical field of study, related field, or equivalent work experience
• Experience: At least one (1) year of mixed experience as a QA/TBA (Quality Assurance/Technical Business Analyst)
• Client-Focused Mindset: Comfortable working with US-based clients.
• Strong Communication Skills: Both written and oral.
• Tech-Savvy: Proficient with Microsoft Office Suite with ability in manipulating data using tools such as Excel, Word, and PowerPoint to support project analysis and reporting needs. Experience with ServiceNow is a plus.
• Work From Home set-up

Please refer to job description.