Description

• Oversee daily operations to ensure efficiency and effectiveness in service delivery.
• Lead and manage a team, providing guidance, support, and development opportunities.
• Implement process improvements using Root Cause Analysis and Six Sigma methodologies.
• Foster a culture of performance excellence and accountability within the team.
• Monitor key performance indicators and report on operational performance to senior management.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration, Management, or related field
• Experience Level: 3-5 years of experience in operations management
• Skills and Competencies: Proficient in Root Cause Analysis and Six Sigma methodologies
• Responsibilities and Duties: Previous experience in the BPO industry is preferred
• Qualities and Traits: Strong leadership and management skills, with a focus on team development
• Working Conditions: Ability to work in a fast-paced and dynamic environment