Operational Lead (Telco Account)

Synlink Recruitment Outsourcing Co. Inc.

₨155.6-207.5K[Monthly]
On-site - Taguig5-10 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

Team Management:

  • Supervise and lead a team of agents to meet or exceed performance targets (KPIs/SLAs).
  • Monitor daily operations to ensure productivity, quality, and customer satisfaction.
  • Conduct regular team meetings, coaching sessions, and one-on-ones.

Performance Monitoring & Reporting:

  • Track individual and team performance metrics.
  • Analyze trends and prepare performance reports for management.
  • Identify areas of improvement and implement corrective actions.

Training & Development:

  • Provide guidance, training, and support to team members.
  • Assist in onboarding and continuous development of new and existing agents.
  • Foster a culture of learning and growth.


Requirements

  • Minimum of 5 years experience in BPO industry
  • Minimum of 2 years experience in Supervisory role


Organizational SkillsPeople Skills
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Rachel Paglinawan

HR OfficerSynlink Recruitment Outsourcing Co. Inc.

Reply 3 Times Today

Working Location

Market! Market!. McKinley Pkwy, Taguig, Metro Manila, Philippines

Posted on 01 October 2025

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