Quality Auditing Analyst

JobsAvenuePH

₨105.9-185.3K[Monthly]
On-site - Batangas<1 Yr ExpDiplomaFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Performance Bonus

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Accidental Death & Dismemberment Insurance, Disability Insurance, Health Insurance, Life Insurance, HMO

  • Perks Benefits

    Employee Discount, Sleeping Quarters

  • Professional Development

    Mentorship Program

  • Time Off & Leave

    Bereavement Leave, Maternity & Paternity Leave, Parental Leave, Solo Parent Leave, Vacation Leave

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Description

  • We are looking for a Quality Assurance (QA) Representative to monitor and evaluate customer interactions to ensure service excellence. You will assess call quality, provide feedback to agents, and collaborate with leadership to drive improvements in customer experience.
  • Key Responsibilities:
  • Monitor inbound and outbound calls, chat, or email interactions to ensure adherence to company standards.
  • Evaluate customer interactions for accuracy, professionalism, and compliance with company policies.
  • Provide constructive feedback to agents and assist in coaching sessions.
  • Maintain and update QA scorecards and reports.
  • Identify training needs and recommend process improvements.
  • Collaborate with team leaders and trainers to enhance performance metrics.
  • Ensure compliance with company guidelines and regulatory requirements.

Requirements

  • Previous experience as a Quality Assurance Representative, QA Analyst, or similar role in a BPO or call center setting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and feedback delivery skills.
  • Proficiency in QA tools, call monitoring software, and reporting systems.
  • Ability to work independently and in a team-oriented environment.
English LanguageCustomer ServicePeople SkillsTechnical SkillsCall Centrequality analyst
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John Christopher Briagas

OwnerJobsAvenuePH

More than ten replies today

Work Location

SM Lipa Batangas 2nd Floor, Alorica Recruitment Hub, SM City Lipa. President Jose P. Laurel Hwy, Lipa, Batangas, Philippines

Posted on 03 March 2025

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