• Conduct thorough quality audits to ensure compliance with company standards and regulatory requirements.
• Analyze audit findings and prepare detailed reports to communicate results and recommendations.
• Verify benefit summaries and assist in carrier renewals to ensure accuracy and completeness.
• Collaborate with cross-functional teams to identify areas for improvement in quality assurance processes.
• Monitor and document incidents related to benefits and coverage, reporting findings to management.
• Stay updated on industry trends and changes in US insurance regulations to maintain compliance.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field such as Business Administration, Quality Assurance, or related disciplines.
• Experience Level: 5–8 years of experience in quality assurance auditing, preferably in the insurance sector.
• Skills and Competencies: Strong problem-solving skills, quality auditing expertise, and experience with US insurance products including medical and ancillary coverage.
• Responsibilities and Duties: Ability to audit findings, effectively report incidents, and facilitate carrier renewals.
• Qualities and Traits: Detail-oriented, analytical mindset, and a commitment to quality improvement.
• Working Conditions: Office environment with possible remote work flexibility.