We’re looking for a Quality Analyst with a keen eye for detail and a passion for driving performance. If you thrive in fast-paced BPO environments and have hands-on experience with both voice and non-voice accounts, we’d love to hear from you!

• Monitor and evaluate agent calls, chats, or emails to ensure quality standards are met
• Conduct root cause analysis to identify trends and recommend performance improvements
• Collaborate with operations and training teams to address performance gaps
• Provide timely, constructive feedback to frontline agents
• Prepare and maintain QA reports and documentation

• At least 2nd year college undergraduate
• Minimum of 1 year experience as a QA in a BPO setting
• Strong skills in Root Cause Analysis (RCA) and performance monitoring
• Experience supporting blended accounts (voice and non-voice)
• Excellent communication and documentation skills
• Willing to work on-site in Pasig or Taguig
• Amenable to shifting schedules, including nights and weekends