ASSIST Development Solutions (ADS), a strategic creative and communication services unit of ASSIST, is looking for an experienced Senior Account Manager to lead new business development and account management within ASEAN, with a primary focus on the development sector.

The ideal candidate will have a strong background in handling creative services within an agency or similar environment, with at least 4 years of experience in account management, business development and communication.

This role requires a dynamic professional with a deep understanding of stakeholder engagement, creative service execution and familiarity with the development sector to drive impact-driven campaigns and communication initiatives.

Responsibilities:

A. Business Development & Growth:

• Identify and pursue new business opportunities with development agencies, NGOs, private sector partners, and government institutions.
• Identify outreach channels and products for new customer outreach
• Develop and implement sales strategies to expand ADS' reach in the ASEAN region.
• Build strategic partnerships and alliances to enhance service offerings.
• Lead proposal development, pitch development and customer presentations.

B. Account & Client Relationship Management:

• Serve as the primary point of contact for clients, ensuring excellent relationship management and service delivery.
• Actively participate in the project, from conceptualization to execution, ensuring alignment with objectives and impact goals.
• Conduct regular client check-ins and performance reviews to assess satisfaction and identify areas for improvement.
• Nurture relationships with existing clients/partners and seek long-term partnership

C. Strategic Communication & Creative Services Focal:

• Work closely with potential clients to understand their creative and communication needs
• Participate in brainstorming and presentations with the client and cascade the creative and strategic ideas more effectively.
• Ensure alignment of creative outputs with development sector priorities, including sustainability, gender equality, public health, and governance.
• Stay ahead of trends in digital marketing, knowledge management and design to enhance ADS' service offerings.

D. Project & Financial Management:

• Oversee project budgets, ensuring financial efficiency and profitability.
• Track and report on business development metrics, revenue growth, and client satisfaction.
• Ensure compliance with contractual obligations and organizational policies.

Qualifications

• 4+ years of experience in account management, business development in a creative agency.
• Familiarity of the development sector and sustainability communication
• Experience working with organizations like ADB, UN, World Bank, GIZ, or similar agencies is a PLUS
• Proven ability to manage large-scale clients / stakeholders.
• Excellent communication, negotiation, and relationship-building skills.
• Strong project management skills with the ability to multitask and meet deadlines.
• Ability to work independently in a multicultural environment and geographically dispersed teams.

Key Performance Indicators (KPIs):

• Revenue growth and successful business development initiatives.
• Client satisfaction and retention rates.
• Expansion of ADS' brand presence in ASEAN.

Why Join Us?

• Be part of a purpose-driven organization that drives social impact across Asia.
• Work with a diverse and talented team of creative professionals and development experts.
• Engage with high-profile development partners and leading organizations.
• Enjoy opportunities for regional travel and professional growth.

Please refer to job description.