About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

What We Have Achieved So Far

? Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide (Juniper, Pilot, Kin, Software, & Compound).

? Built a team of approaching 500 Eucalypts in 6 countries (????????????) consisting of medical practitioners, engineers, operators and many more functions!

? Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.

?? In just over 2 years we have grown the Juniper UK brand, which is now our biggest brand globally!… and we’re just getting started! Read more about our mission to change healthcare here.

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What’s Next?

We are continuously building our team of dedicated professionals who are passionate about healthcare, willing to work hard, and committed to investing in others through direct and honest feedback. This collaborative and proactive approach enables us to make impactful changes, improving the health of millions of patients globally.

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About The Role (What You’ll Be Doing)

We are looking for a highly analytical and process-driven Senior Accounts Payable Specialist to join our dynamic finance team in Manila.

In this role, you will be responsible for managing and resolving help-desk tickets related to accounts payable, investigating root causes of recurring issues, and driving the implementation of best-in-class tools and practices, including OCR (Optical Character Recognition) solutions and procure-to-pay (P2P) automation.

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Role & Responsibilities

• Helpdesk Ticket Management:
• Own the AP helpdesk ticket queue, ensuring timely and accurate responses to vendor and internal inquiries.
• Investigate and resolve escalations related to payments, invoice discrepancies, and system issues.
• Monitor ticket trends to identify recurring issues and propose long-term solutions.
• Root Cause Analysis:
• Perform detailed analyses of invoice processing errors, payment delays, and vendor disputes.
• Work closely with cross-functional teams to resolve systemic issues and improve AP processes.
• Process Improvement & Tools Implementation:
• Research, evaluate, and support the implementation of OCR and other automation tools for invoice capture and processing.
• Partner with the global finance transformation team to align AP processes with best-in-class P2P practices.
• Test and validate system enhancements or new software before rollout.
• Reporting & Documentation:
• Generate regular reports on AP ticket performance, error rates, and process improvement outcomes.
• Maintain updated SOPs and training materials related to AP operations and tools.
  

About You (Who You Are)

• Bachelor’s degree in Accounting, Finance, or a related field.
• Minimum 4–6 years of experience in accounts payable, preferably in a shared services or multinational environment.
• Strong experience handling AP-related helpdesk or ticketing systems
• Knowledge of OCR tools and procure-to-pay platforms
• Excellent analytical and problem-solving skills; ability to identify root causes and drive resolutions.
• Strong communication skills and ability to work cross-functionally in a global team environment.
• Proficiency in ERP systems (e.g., SAP, Oracle, NetSuite) and Excel.
  
  
  

Nice To Have

• Experience participating in or leading AP automation or transformation projects.
• Lean Six Sigma or other process improvement certifications.
  
  
  

Why you should join Euc

Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team.

We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to care for your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.

We will invest in your career - You’ll get access to an annual professional development budget, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.

We move at incredible speed - You’ll work with teammates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high-quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way

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At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.