Genesys Sr. Manager – Order to Cash, Finance Shared Services

Sr. Manager – Order to Cash, Finance Shared Services

Genesys

Negotiable

Remote3-5 Yrs ExpBachelorFull-time

Remote Details

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Sr. Manager – Order to Cash, Finance Shared Services

Location: Manila, Philippines

Position Summary:

Reporting to the Global Shared Services Leader, the Sr. Manager is responsible in providing active leadership for the day-to-day operations of the Order to Cash team. This role will actively participate in shaping and executing the shared service center vision, strategy, and priorities, projects, initiatives, and operations.

Key Responsibilities:

Lead and supervise daily deliverables of the Order to Cash (OTC) team.
Lead, develop and implement global standardization across end-to-end OTC processes, focusing on automation and efficiency opportunities.
Serve as the go-to person for insights on executing approved guidelines and policies within OTC.
Work closely with Credit and OTC process owners to define guardrails and process matrices.
Collaborate with cross-functional teams to lead effective change management and coordinate with key business leaders for the implementation of key finance projects.
Strategically lead long-term planning efforts to improve the Finance Operations delivery model, including implementation and monitoring.
Accountable for delivering agreed KPIs with key stakeholders and following through on strategic actions for process improvements.
Deliver Business Review sessions with key stakeholders.
Sponsor automation activities within the OTC workstream and align process interfaces with other teams outside OTC.
Provide leadership, training, and mentoring to all members of the OTC Shared Services team.
Work with the Internal Audit team on SOX control executions and other deliverables. Ensure all controls (including SOX controls) and quality assurance tasks are in place for first time-right processing of orders, invoices, and credit and rebills.
Coordinate tax-related discussions regarding invoicing with other teams and stakeholders.
Assist with both internal and external audits.
Support Credit and Collections in resolving disputes, identifying root causes, and ensuring non-recurrence of billing errors.
Maintain correct corporate data and account history in collaboration with relevant departments.
Ensure great customer service to both external and internal customers by working with other groups within the organization.
Drive the success of designated FSSC initiatives and other global projects.
Maintain accurate and timely updates of SOPs, oversee processes and workflow documentation, and ensure their effective applicability for present and future operations.
Support the FSSC framework, fostering an environment conducive to change and adaptability.
Recruit, retain, and develop talent to align with evolving business needs and individual career goals.
Foster close collaboration across different FSSC teams to ensure alignment.
Lead with empathy, promoting diversity, equity, and inclusion.
Perform other duties as assigned

Requirements:

Bachelor’s degree in accounting or finance, required
Experience in Order to Cash required
Minimum of 10 years prior relevant experience with 7 years of team leadership experience
BPO/SSC work experience required.
Ability to work and deliver within tight deadlines, with willingness to work extended hours.
Strong problem-solving abilities to address and resolve operational issues.
Familiarity with ERP systems and data analytics platforms, preferably Workday Financials
Excellent written and verbal communication skills.
Strong stakeholder management skills.
Flexibility to adapt to changing business needs and environment.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.