Job Title: Operations Manager

Reports : General Manager

Job Summary:

We are looking for a highly motivated and results-driven Operations Manager to oversee the day-to-day operations. This role ensures operational efficiency, quality control, and excellent customer service across all locations.

Key Responsibilities:

1. Store Operations & Efficiency                                  

• Oversee daily operations of stores, ensuring adherence to company standards.
• Monitor stores performance, identify inefficiencies, and develop action plans for improvement.
• Ensure optimal staffing, scheduling, and resource allocation to meet customer demand.

2. Quality Control & Customer Experience

• Maintain high food quality, safety, and hygiene standards in all locations.
• Conduct regular inspections to ensure compliance with operational and regulatory requirements.
• Monitor customer feedback and implement initiatives to enhance customer satisfaction and brand loyalty.

3. Inventory & Cost Management

• Work with supply chain and procurement teams to manage inventory and minimize wastage.
• Ensure cost control in food production, labor, and operational expenses to maximize profitability.
• Implement loss prevention strategies to maintain financial stability.

4. Team Leadership & Training

• Lead and develop a team of store supervisors, crew members, and support staff.
• Provide training on food preparation, service excellence, and operational efficiency.
• Foster a culture of teamwork, accountability, and continuous improvement.

5. Sales Growth & Business Development

• Collaborate with the Marketing and Business Development teams to drive sales and promotions.
• Identify opportunities for process automation and technology integration to enhance efficiency.
• Support franchise operations and assist in the launch of new locations.

• Qualifications & Skills:
• Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field.
• 5+ years of experience in F&B, QSR, or retail operations management.
• Strong understanding of food safety regulations, inventory management, and customer service best practices.
• Experience in process improvement, cost control, and people management.
• Proficiency in POS systems, scheduling tools, and Microsoft Office.
• Excellent problem-solving, communication, and leadership skills.
• Ability to work in a fast-paced, high-pressure environment.

Why Join Us?

• Be part of a fast-growing, innovative Filipino food brand.

• Competitive salary.

• Career growth opportunities as we expand our stores and franchise network nationwide.

• A dynamic and team-oriented work environment focused on excellence.

The ideal candidate has strong expertise in F&B operations, process improvement, team leadership, and cost management, with a passion for delivering consistent and high-quality food experiences to customers.