• Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
• Meet the customers’ requirements and expectations through the prompt and accurate relaying of information.
• Build credibility with customers through professional behavior.
• Liaise with other departments to promote the Surveillance department.
• Use discretion in handling difficult situations with the assistance of a Supervisor and Senior Operator, Surveillance.
• Contribute to the teams’ effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.
• Monitor staff and customers in accordance with “Code of Ethics, Conduct and Professional Behavior’s Policy.
• Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.
• Monitor, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
• Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.
• Evaluate and analyze information from available sources.
• Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
• Meet the customers’ requirements and expectations through the prompt and accurate relaying of information.
• Build credibility with customers through professional behavior.
• Liaise with other departments to promote the Surveillance department.
• Use discretion in handling difficult situations with the assistance of a Supervisor and Senior Operator, Surveillance.
• Contribute to the teams’ effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.
• Monitor staff and customers in accordance with “Code of Ethics, Conduct and Professional Behavior’s Policy.
• Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.
• Monitor, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
• Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.
• Evaluate and analyze information from available sources.
• Respond to situations identified through surveillance and computer analysis systems.
• Maintain control and confidentiality of Surveillance and computer systems.
• Observe and analyze gaming and cash handling areas using available systems, in accordance with standard operating procedures.
• Label, file, document and store recording mediums.
• Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained.
• Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning.
• Operate advanced IT systems and communication equipment in accordance with operating requirements.
• Build credibility with other team members.
• Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills.
• Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times.
• Provide back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained.
• Report on illegal activities.
• Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed.
• Document at illegal activities using recording mediums and the appropriate electronic reporting system.
• Safeguard all confidential information whilst exercising due care to prevent its improper disclosure or use.
• Comply with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times.
  
  

• Tertiary level desired.
• Good organizational skills.
• Observant.
• Self-motivated.
• Team player.
• Good attention to detail.
• Computer literate and proficient with Microsoft Office Suite.
• Basic Mathematics – Year 12 equivalent.
  
  

Please refer to job description.