• Lead a small team.
• Lead by example and provide team leadership.
• Coordinate and allocate responsibilities according to operational needs.
• Set performance and professional standards for team members through example.
• Promote a positive work environment to ascertain team performance.
• Report team member concerns to Operations Manager.
• Uphold team members morale, work performance and professionalism by promoting a positive work environment.
• Supervise staff performance and attendance.
• Impart Staff performance feedback in a professional manner.
• Identify and resolve performance and attendance issues.
• Conduct performance appraisals in accordance with Nustar’s Performance Appraisal System.
• Maintain accurate employee file.
• Work Operation Supervision.
• Sustain and manage workplace records, ensuring reports, log entries, etc. are correct and completed in a timely manner.
• Provide assistance to team members when handling major/ difficult situations, resolve the problem and make sound decision.
• Dictate operational work flow as per business needs, ensuring camera coverage of required incidents are maintained, incidents are managed and concerned departments and personnel are well informed, and done accurately in a timely manner.
• Initiate and ensure teams compliance of the Surveillance operating rules and guidelines.
• Assist in the training of new and existing employee
• Coach new Surveillance team members on the job.
• Coach team members on an individual basis, presenting new information accurately and in a timely, approachable manner.
• Manage an effective relationship with internal customers
• Monitor and manage the professional image presented by the Surveillance department in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
• Ensure all situations are handled discreetly and confidentially providing an example of the professional behaviour required by the Surveillance department.
• Promote good working relationship with colleagues and customers
• Ensure necessary information is conveyed properly in a timely manner to relevant customers and team members.
• Uphold a professional relationship with customers and team members, ensuring approachability and discretion.
• Keep and maintain a professional image
• Represent the Surveillance department by attending meetings with Gaming and other cash handling departments.
• Confidentiality & Policy
• Maintain strict confidentiality of information whilst exercising due diligence to prevent disclosure or improper usage.
• Comply with all company policies, rules, regulations, procedures and departmental code of conduct and work ethics; and to perform all duties in accordance with the highest professional standards at all times.
• Give recommendation and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
  
  

• Proven track record of professionalism and integrity.
• Knowledgeable with Microsoft office suite.
• Possess good organizational skills and time management.
• Good interpersonal skills and always approachable.
• Good command of both verbal and written English.
• Good attention to details.
• Collect, analyze & organize information.
• Communicate ideas & information with Colleagues.
• Work harmoniously with other team members.
• Analytic and keen in solving problems.
  
  

Please refer to job description.