The Junior Technical Hardware Support Engineer is responsible for diagnosing, troubleshooting, and resolving technical hardware and software issues. The role involves direct communication with customers, support during system roll-outs, maintenance of equipment, and accurate documentation. This position requires strong technical, analytical, and communication skills to effectively assist clients and support company operations.

Key Responsibilities:

• Identify and resolve hardware and software issues.
• Troubleshoot and diagnose technical problems accurately.
• Perform repairs and replace hardware components as necessary.
• Install and configure hardware and software systems.
• Resolve network-related problems.
• Provide timely and accurate technical support to customers.
• Guide customers through troubleshooting steps to resolve issues.
• Document solutions and prepare procedural support materials.
• Follow up with clients to confirm full resolution of issues.
• Support the deployment of new applications and systems.
• Evaluate and test new technologies and hardware.
• Conduct electrical safety checks on equipment.
• Maintain warehouse organization and support logistics, including driving when needed.
• Handle multiple support cases simultaneously.
• Perform other duties as assigned by the Technical Hardware Support Manager.

• Bachelor’s Degree or Diploma in Electronics and Communications Engineering (ECE), Computer Engineering, Information Technology, or related technical field.
• 1–2 years of experience in technical support, IT, or electronics. (Fresh graduates may be considered for entry-level roles.)
• Familiarity with biometric devices, access control systems, time & attendance systems, or security products is a strong advantage.

Technical Skills:

Basic knowledge and experience in the following areas is required:

• TCP/IP networking, LAN/WAN setup and troubleshooting
• CCTV, biometrics, RFID, turnstiles, or x-ray systems
• Electrical wiring and low-voltage systems
• Windows operating systems, PC setup, and software installation
• Mobile applications, browser-based software, and cloud platforms
• Ability to analyze hardware/software problems and perform effective troubleshooting

Soft Skills:

• Strong written and verbal communication skills
• Ability to prepare and explain technical documentation or service reports
• Customer-service oriented and able to work well in a team
• Willingness to travel for on-site support, installation, or training
• Can work under pressure and handle client escalations professionally

Certifications (Preferred but Not Required):

• Knowledge in AutoCAD, Visio, or SketchUp (for layout or technical drawings)
• Valid Driver’s License (preferred for field assignments)
• PRC License for ECE (a plus)

Other Requirements:

• Willing to be assigned in various locations including client sites, warehouses, and regional offices
• Must be flexible with work schedule (including weekends or holidays during urgent deployments)