Technical Support Representative
RCReign International Manpower Agency
Job Description
Description
- Provide customer support and technical issues resolution via phones, email and other electronic medium
- Provide web-based training
- Provide feedback on improvement opportunities based on current product behavior in the filed
- Diagnose and configure customer service in all situations
- Communicate technical terms in a non-technical format that our customers can understand for the trouble shooting purposes
- Provide support and assistance in other service activities
- Follow workplace operating and environmental, health and safety procedures and guidelines
Requirements
- Certificate from college or technical school; 2-3 years technical experience and/or training; or equivalent combination of education and experience
- At least 2 years outstanding customer service experience
- Familiar with the proper phone etiquette
- Knowledge of customer service principles and practices
- Effective Listening Skills
- Basic understanding of MS Access & Windows 2008-2012 server configuration
- Strong background / experience with SQL environment (MySQL & SQL Server), IIS Web Services
- Experience in resolving issues with integrated software/hardware solutions at the enterprise level
- Willing to be on call during weekends and scheduled holidays as part of rotating on-call support schedule
- Fluent in English
AM Guevarra
HR OfficerRCReign International Manpower Agency
High response rate
Working Location
Jade Dr. Jade Dr, Ortigas Center, Pasig, Metro Manila, Philippines
Posted on 28 July 2025
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