• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and troubleshoot technical problems, documenting solutions for future reference.
• Communicate clearly and effectively with customers to ensure satisfaction.
• Collaborate with engineering teams to resolve complex issues.
• Maintain a positive attitude and provide exceptional customer service.

Requirements:

• Educational Qualifications: Completed at least 2 years in college with no back subjects.
• Experience Level: 2 years of experience in technical support or customer service.
• Skills and Competencies: Proficient in English; strong CSR background; rider support experience; excellent teamwork and communication skills.
• Working Conditions: Fast-paced environment; may require shift work and remote support.
• Qualities and Traits: Problem solver, empathetic listener, detail-oriented, and adaptable.