• Provide technical support and assistance to end-users via phone, email, or chat in Japanese.
• Diagnose and resolve hardware and software issues in a timely manner, ensuring customer satisfaction.
• Coordinate with internal IT teams to implement solutions for recurring issues and improvements.
• Document and track all support requests using the help desk software.
• Participate in training sessions and workshops to enhance product knowledge and service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience Level: 3–5 years of experience in IT support or service desk environment.
• Skills and Competencies: Proficiency in Japanese and English, strong problem-solving skills.
• Responsibilities and Duties: Ability to handle multiple tasks and respond to support requests effectively.
• Qualities and Traits: Excellent communication skills, customer-oriented attitude, and ability to work in a team.
• Working Conditions: May require working in shifts to provide 24/7 support availability.