Skyro Philippines
Training & Development:
Design, develop, and deliver engaging training programs for new hires and existing customer care employees to improve their knowledge, skills, and performance.
Training Materials & Content Creation:
Develop clear, effective, and up-to-date training materials, manuals, e-learning modules, and assessments that align with the company’s goals and standards.
Training Needs Analysis:
Continuously assess the learning needs of the customer care team by analyzing performance data, conducting surveys, and gathering feedback from agents and managers.
Performance & Process Improvement:
Work closely with the leadership team to track performance metrics and identify opportunities for continuous improvement.
Training Evaluation & Feedback:
Collaboration with Other Departments:
Experience & Education:
Technical Skills & Tools:
Communication & Interpersonal Skills:
Analytical & Problem-Solving Abilities:
Project Management Skills:
Nerriza Jane Mayandoc
HR Recruitment SpecialistSkyro Philippines
High response rate
Robinsons Cybergate 3. Robinsons Cybergate 3, Pioneer St, Mandaluyong City, Metro Manila, Philippines
Posted on 27 June 2025
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