Job Requirements

• 1–2 years of experience in a technical support, NOC, or IT helpdesk role
• Experience working with Salesforce or similar CRM/ticketing platforms
• Experience working with Linux systems and command line interface (CLI)
• Basic understanding of networking and system administration principles (bonus if you’ve started on CCNA/CompTIA)
• Strong troubleshooting and communication skills
• Customer-oriented mindset – calm under pressure and focused on solutions
• Ability to follow processes, document findings, and ask great questions
• Fluent in English – both written and verbal
• Willingness to work shifts (if applicable) and be part of an on-call rotation

Advantages:

• Exposure to cloud environments (AWS, GCP, or Azure)
• Familiarity with maritime technologies or remote systems

Responsibilities

• Provide first-level technical support and troubleshooting for end-users through chat, email, or phone.
• Monitor and maintain system performance, network connectivity, and server uptime.
• Manage, track, and resolve support tickets using Salesforce or similar CRM/ticketing systems.
• Perform routine system checks and assist in maintaining Linux-based systems via command line interface (CLI).
• Diagnose and escalate complex hardware, software, and network issues to the appropriate teams when necessary.
• Document technical issues, resolutions, and best practices in internal knowledge bases.
• Communicate effectively with customers and internal teams to ensure timely issue resolution and excellent user experience.
• Follow standard operating procedures (SOPs) to ensure consistent and high-quality support delivery.
• Participate in shift rotations and provide on-call support when required.
• Collaborate with cross-functional teams to enhance system reliability and improve support processes.
• Stay updated on emerging technologies and continuously develop skills in networking, system administration, and cloud platforms.

Optional (if applicable):

• Provide basic support and monitoring for cloud services such as AWS, Azure, or GCP.
• Assist in maintaining and supporting maritime or remote system technologies.