• As a Korean Bilingual Customer Service Associate for our Music Streaming Services account in Shaw, , and you'll be managing subscriptions, assisting with account registration, and handling cancellation requests to ensure our customers enjoy a seamless music experience.

• Provide bilingual customer support (English + Korean) across multiple channels (live and non-live)
• Handle Email/Chat/Calls for the customers using the provided tools
• Resolve the customer's issue. Establish and maintain rapport with consumers
• Accurately capture all required information in the respective tools
• Accurately report all happenings on the email/chat/calls to the respective supervisor/lead
• Complete all given tasks within the time specified
• Adhere to the rules and regulations of the company
• Adhere to the non-disclosure agreement

You’re the perfect fit if:

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English and Korean written and verbal communication skills
• Working knowledge on computers
• Good customer service and problem solving skills
• Meet the specific daily targets with respect to the Key Result Areas

The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• Same-sex Partner Dependent for HMO
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities