• Respond promptly to customer inquiries via phone, email, or chat.
• Provide knowledgeable answers to questions about products, services, and policies.
• Resolve customer complaints and issues effectively while maintaining a positive attitude.
• Document customer interactions and feedback for future reference.
• Collaborate with team members to improve service processes and customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: with/without customer service experience.
• Skills and Competencies: Proficient in English with strong communication skills.
• Skills and Competencies: Excellent interpersonal skills to engage with customers professionally.
• Qualities and Traits: Strong work ethic and dedication to customer satisfaction.
• Skills and Competencies: Basic technical skills to navigate customer service software.