27K +ND | TSR/CSR | ONSITE | 6 MNTHS - 1 YR BPO (ANY ACC) EXP | CAVITE
Global Group Innovative Services, Inc.
Deskripsi Pekerjaan
Keterangan
- Provide assistance to customers via phone, email, or chat.
- Diagnose and troubleshoot technical issues related to software and hardware.
- Guide users through problem-solving processes and maintain documentation.
- Collaborate with team members to improve product knowledge and support strategies.
- Ensure high customer satisfaction by delivering timely and effective resolutions.
Persyaratan
- Educational Qualifications: Degree not required; relevant technical certifications are a plus.
- Experience Level: 1-3 years in a technical support role.
- Skills and Competencies: Proficient in Customer Relationship Management (CRM) software; strong problem-solving and communication skills.
- Responsibilities and Duties: Provide technical assistance, troubleshoot issues, and maintain customer satisfaction.
- Working Conditions: Office or remote work environment, potential for shift work.
- Qualities and Traits: Patient, empathetic, detail-oriented, and tech-savvy individuals are preferred.
Arielle Custodio
HR ManagerGlobal Group Innovative Services, Inc.
Aktif dalam tujuh hari
Lokasi Kerja
Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines
Diposting di 02 April 2025
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Sumber Daya Manusia
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