Nezda Technologies Inc. IT Service Desk | Competitive Salary Package | 2 Virtual Interviews Only

Nezda Technologies Inc.

₨79.6-106.2K[Bulanan]

Di tempat - Kota Quezon1-3 Tahun KedaluwarsaSMA/SMAPenuh waktu

Tunjangan
Tunjangan Makan, Tunjangan Transportasi
Penghargaan Karyawan
Bonus Kinerja, Penilaian Tahunan, Penghargaan Karyawan Terbaik Bulanan, Program Penghargaan Karyawan, Insentif
Manfaat yang Diamanatkan Pemerintah
Gaji Bulan ke-13, Pinjaman Karyawan, Dana Pag-Ibig, Liburan Berbayar, Kesehatan Phil, SSS/GSIS
Asuransi Kesehatan & Kesejahteraan
Asuransi Kesehatan, Asuransi Jiwa, Organisasi perawatan kesehatan
Pengembangan profesional
Pelatihan Kerja
Waktu Istirahat & Cuti
Cuti sakit, Cuti Liburan

Baca lebih lanjut

Ensure timely response of all the tickets raised by the client end user.
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
Log all calls in the Service Desk ticketing tools such as ServiceNow.
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
Provide an acceptance and immediate resolution to the high-priority tickets/ service.
Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.
OFFER AND BENEFITS:
Up to 33,000 Salary Package
20% Night Differential
HMO Day 1
Annual appraisal
Performance-based incentives
Other benefits will be discussed upon Job Offer