Application Analyst (w/ experience in Transport/Logistics)

₱60-80K[Monthly]
RemoteFull-time3-5 Yrs ExpBachelor
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Remote Details

Open CountryPhilippines

Language RequirementsEnglish

Job Description

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Description


  • Meeting with clients and catering to their issues. 
  • Attend to customer issues: 
  • Troubleshooting, investigation, bug checking, replication of issues. 
  • Communicate and inform customers on the details, status, and progress of the issue. 
  • Communicate with the Dev team for bugs and log it into Jira. 
  • Training customers in best practices with system usage.  
  • Create training documents for Driver App and Web App of Final Mile. 
  • Configurations: driver profile, user profile, and setting the level of access required. 
  • Setting up the customer environment before the go-live. 
  • Creates Project documentation 
  • Participating in Project Meetings like (kick-off, project frame, lessons learned) 


Requirement


  • Deep knowledge of transportation and logistics business processes
  • Relevant experience with Final Mile
  • Relevant background with Bash Commands and scripting (Phyton, Java)
  • Experience in checking logs in the system (we use Putty and SQL Developer database
  • Knowledge of Unix/CLI commands, experience with software/website development, SQL/MS Access/Database knowledge
  • Experience with transfer protocols (FTP, SFTP, AS2, API)
  • Experience with mapping software
  • AWS concepts, fundamental AWS services, Web application concepts 
  • Jira, Confluence, Salesforce 
  • Ability to develop and maintain strong, productive relationships with customers, partners, and consultants. 
  • Prior experience diagnosing system process issues – gap analysis 
  • Experienced in defining problems, collecting data, establishing facts, and drawing valid conclusions
  • Strong communicator, able to influence and collaborate at all levels to maximize problem resolution while effectively presenting information and responding to highly specialized technical questions



Job Offer


  • 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
  • HMO coverage for employee +1 FREE dependent on the first day of employment
  • +1 additional FREE dependent per successful year of tenure (up to five (5) years)
  • Tenure Incentive Program*
  • FREE daily meal
  • Referral Bonus of up to Php20,000.00*
  • ALL government mandated benefits

*Terms and conditions apply


Ioanna Dielle Poblete

Sourcing SpecialistTechnology Elite Inc.

Active this week

Benefits

  • Insurance Health & Wellness

    Health Insurance

  • Time Off & Leave

    Paid Time Off

Posted on 15 November 2024

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