About the Role

As a Business Support Senior Associate, you will be responsible for various tasks related to Oracle, Salesforce, risk management, bills processing, WIP management, and other administrative duties. Your attention to detail, customer service skills, proactiveness, and process orientation will be essential in ensuring the smooth functioning of the Commercial and Operations team.

The responsibilities of a BST Senior Associate include, but are not limited to the following:

Oracle-related tasks

• Update engagement team members' information (onboarding/offboarding) and engagement changes via ServiceNow
• Create sub-tasks for project codes in Oracle
• Change project fees, transfer time and expense, add/change debtor, modify project end dates, terminate engagements, and update engagement members and discount rates/WIP adjustments
• Update portfolio data via TDMD

Salesforce-related tasks

• Proactively track completeness and accuracy of Salesforce details

Risk Management-related activities:

• Monitor and progress Risk Assessment activities, troubleshoot next steps with RM team
• Draft RM forms (e.g., initial entries for CA/AML/RC/AFS) and review
• Set-up/wrap-up and manage SaveIt, including quality check of uploaded files
• Creation of TRF assessment forms

Billing-related

• Process bills efficiently and accurately

Work-In-Progress Management

• Collaborate with engagement managers on project/engagement specific analysis and reports (e.g. WIP, profitability)

Other tasks

• Handle the onboarding and offboarding of engagement managers from Salesforce/Oracle/SaveIt, etc. (e.g., change name of EM leavers).

About You

• Bachelor's degree graduate
• Must have at least 3 to 5 years of relevant experience.
• Have a visibility of scope of work or roles that needs to be undertaken prior to a project being won.
• Detail-oriented with a keen eye for accuracy.
• Strong customer service skills to effectively communicate with team members and clients.
• Proactive attitude towards problem-solving and task management.
• Well-organized and able to manage multiple tasks simultaneously.
• Process-oriented mindset with the ability to follow established procedures.
• Financially literate to understand billing and financial management processes.
• Open to work in Makati City.

Please refer to job description.